How to become an Amazon Cleaning Customer

• Do you live in an older or newer home?
• Do you have any dogs or cats and if so, how many of each?
• How many bedrooms and bathrooms would you liked cleaned in your home?
• Would you happen to know the square footage?
• How often would you want someone to stop in, weekly, bi-weekly or monthly?(we also offer tri-weekly)

The onsite(in-home) estimate

• We quickly tour the home and provide a final quote
• We record any specific requests and notes so that we can customize the service
• We cover all of the aspects that we will cover for the deep and ongoing visitation
• We cover customer guidelines to set us up for long term success
• The onsite estimate will almost always take 10 minutes or less

The first deep cleaning visit.

• The crew will be briefed on specific customer requests and deep clean the entire home
• The customer does not need to be present but we will contact the customer 1 hour before completion for a final walkthrough
• We actively request any suggestions or feedback during the final walkthrough process, each house has a learning curve and we want to master it
• During checkout, in the home office back at Amazon, the crew will document with the home office any specific instructions they learned during the final walkthrough
• One of the owners will followup after the first visit to touch base and learn any additional ways we can customize the service

Ongoing Service

• Only the same crew who performed the first deep cleaning will clean for the customer on an ongoing basis
• We will send phone and email reminders to the customer 1 day prior to scheduled visitation
• We answer the immediately phone and actively encourage any suggestions and critiques so we can maintain a long term healthy relationship
• We realize we are guests in the customers home and each person has a different vision, our crews treat each home differently and follow our customized agenda as dictated by the client
• We will not over schedule our employees and allow plenty of time to complete each assignment
• We also have an online customer survey form and actively encourage any feedback, we also encourage you to Refer A Friend