How to become an Amazon Cleaning Customer

When you email or call

House cleaning menu

We will provide a ballpark estimate via email or phone. We need to ask a few questions in order to ascertain an initial ballpark estimate. 404-246-6550

  • Do you live in an older or newer home?
  • Do you have any dogs or cats and if so, how many of each?
  • How many bedrooms and bathrooms would you liked cleaned in your home?
  • Would you happen to know the square footage?
  • How often would you want someone to stop in, weekly, bi-weekly or monthly?(we also offer tri-weekly)

The onsite(in-home) estimate

  • We quickly tour the home and provide a final quote
  • We record any specific requests and notes so that we can customize the service
  • We cover all of the aspects that we will cover for the deep and ongoing visitation
  • We cover customer guidelines to set us up for long term success
  • The onsite estimate will almost always take 10 minutes or less

The first deep cleaning visit.

  • The crew will be briefed on specific customer requests and deep clean the entire home
  • The customer does not need to be present but we will contact the customer 1 hour before completion for a final walkthrough
  • We actively request any suggestions or feedback during the final walkthrough process, each house has a learning curve and we want to master it
  • During checkout, in the home office back at Amazon, the crew will document with the home office any specific instructions they learned during the final walkthrough
  • One of the owners will followup after the first visit to touch base and learn any additional ways we can customize the service

Ongoing Service

  • Only the same crew who performed the first deep cleaning will clean for the customer on an ongoing basis
  • We will send phone and email reminders to the customer 1 day prior to scheduled visitation
  • We answer the immediately phone and actively encourage any suggestions and critiques so we can maintain a long term healthy relationship
  • We realize we are guests in the customers home and each person has a different vision, our crews treat each home differently and follow our customized agenda as dictated by the client
  • We will not over schedule our crews and allow plenty of time to complete each assignment
  • We also have an online customer survey form and actively encourage any feedback, we also encourage you to Refer A Friend