Amazon Cleaning / Maid Service Advantages
What sets Amazon Cleaning apart from other Atlanta House Cleaning companies?
Why are customer critiques important to Amazon Cleaning?
How can you claim to have air tight security policy?
How are you able to have 100% guaranteed scheduling without cancellations?
How can I voice concerns but not offend my cleaning staff?
How can Amazon Cleaning claim to have the highest long term quality?
How do you get your clients?
How is scheduling communicated to the customer?
What should I do if a mistake is made?
We strive to be more technically advanced than other Atlanta House Cleaning companies to we can provide you with top quality service. As a result of our proactive planning, our crew performs better because we are organized and serve them well, so they can focus on house cleaning and enjoying their work. We love to hear from our customers! Even if you are giving us a letter grade of an A-, we want to get the A. Our motto is, "the difference between ordinary and extraordinary is the little extra". We have a very organized customer service, management and software process that allows us to relay comments/suggestions and critiques to our crew(s), not just one time but locked in for ongoing service standards. Critiques by our customers allow us to learn the unique requirements that most customers have. We take this issue very seriously. We also work with the customer to establish trust and let them operate on their own comfort level. We are fully bonded and insured and have over 300 clients who trust us with cleaning their home in the atlanta area. All crews are screened and monitored closely. All keys issued to the crew are encrypted with a number tracking system. This way, if a key is lost, there is no way to track is back to the home. This is an example of where our organization pays off. The majority of atlanta house cleaning companies put the clients first and/or last name on the key, a horrible security practice. All security information is trusted with only the team lead and the home office. We have an automated system that books all atlanta house cleaning appointments and available cleaner(s). We never overbook so we can guarantee exceptional quality every visit. We also schedule buffer zones so that assistant managers are available should one of our crews be on vacation or has reported in sick for the day. Through the course of a week, we pride ourselves on having 99.9% appointment success rates with up to 200 house cleanings per week. We spend countless hours preparing our staff in advanced planning. All of our crews are equipped with GPS to further add to scheduling efficiency. Our managers perform random Quality checks on a daily basis for our crew to ensure consistent excellence. If one of our customers has a concern, we take it upon ourselves to police the home with one of our managers or owners. We will be the ones who notify the house cleaning crew of any items they can improve upon. This shields the customer from having to be embarrassed or feel uncomfortable to voice any concerns, as the crew is never notified of a concern voiced by the customer. Instead, it is our manager/owner who discovers areas where improvements can be made. We view all critiques as a natural and healthy part of communication. Lastly, we have very detailed tracking and administrative capabilities so items which are requested will be completed not just for the duration that the crew can remember but for long term ongoing visits. Simple, we have minimal crew turnover.Secondly, we run a competitive ship where incentive rules the day. Our atlanta house cleaning crews are awarded a new client based on their quality check scores and accountability regarding assignment execution. We also do not require long term contracts from our customers. The combination of these approaches yields a competitive climate for the crew that results in a higher level of maid service. Lastly, we only send the same atlanta house cleaning crew for an ongoing customer(with exceptions for vacation/sick time) to your home. Your crew is required to document all items which are required by the client so in the event they leave, we can transfer the knowledge for ongoing success. Our goal is to maintain healthy, long term relationships. Our number one way is from customer referrals. Once everything falls together, the end result is many satisfied clients who tell their friends. We offer free house cleanings for referring friends/family to our service. If you know of someone who is not fully satisfied with their house cleaning service, tell them about us. After the third scheduled visit, we award a free atlanta house cleaning to the referring customer, awarded after the third visit. We really work hard at this. The owners and management view our job is to serve our staff to help make them as successful as possible. We assign new customers to cleaners who are in close proximity to existing customers(in order to limit drive time and increase moral for the crews). We continually train our teams. We provide detailed information about each customer on an ongoing basis so the crew has every opportunity to get it right each and every time. Two ways, we have an automated phone call system that notifies the client of their next visit. This reminder goes out for all Monthly and every two week clients the night before. We also send reminder emails to any customer who requests it. We make a living by being prepared ahead of time. We spent countless hours refining our organization, process and communication. If a mistake is made, please understand that we care very deeply about it. We will do everything in our power to resolve it in a rapid and professional manner. We stand behind our work and realize that good service is really all we have. Please call anything in and we will document and address it immediately. What sets Amazon Cleaning apart from the Atlanta house cleaning companies?
We are dedicated to customer service by:
Why are customer critiques important to us?
How can you claim to have air tight security policy?
How are you able to have 99.9% guaranteed scheduling without cancellations?
How can I voice concerns but not offend my cleaning staff?
How can Amazon Cleaning claim to have the highest long term quality?
How do you get your clients?
How are you able to retain your crews longer than what appears to be the normal average for other Atlanta house cleaning organizations?
How is scheduling communicated to the customer?
What should I do if a mistake is made?