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Here is a recent testimonial. "Eduardo and Ellen performed our "deep cleaning" which I was skeptical because I cleaned houses all through college, but they were incredibly thorough and exceeded my expectations. I had double-sided tape I couldn't remove from all my kitchen counter tops (failed anti-cat technique) and Eduardo got it all off when "Goo-gone" could not! Ellen even got our 1957 bathrooms spotless and somehow stopped the leaking faucets. The return visit was just as great (although we weren't home) and it's priceless to come home to such a clean house with a company we trust! Not just another National company without pride and accountability! " This is the type of response that is common place in our Decatur House Cleaning business. By having strict orientation training and practices, combined with above average compensation, the end byproduct is excellent Decatur House Cleaning service. The downside is our Decatur House Cleaning operation are not as profitable, the upside is that get to keep our customer relationships strong and also retain excellent employees for careers, not just one year or two.
Our entire Decatur House Cleaning is geared to illicit this type of response after a first time cleaning. It is really the only thing that matters and that is, how well the Decatur House Cleaning customer perceives our service to be. We did a lot of research to arrive at this conclusion. We figured, why re-invent the wheel? Instead, learn from the mistakes of others and apply it to our working Decatur House Cleaning business plan. We also realize that our employees are not our friends, they are our employees. We treat them well but we treat them fairly. If you join orkut, that is what the word is on the street about the Amazon Cleaning owners, they are tough but fair. The bottom line is the Decatur House Cleaning service has to be there. We monitor it with unannounced quality checks. We check each Decatur House Cleaning employees vehicle to make certain they are stocked with the necessary supplies and equipment. We consistently prepare now so the problems are eliminated in the future. By constantly drilling, we eliminate laziness and promote pro-activity. That is the culture we instill in our Decatur House Cleaning employees every day and it translates into service quality. That is what the quote at the beginning of this article is a testament to. It is the byproduct of a customer who has been burned before but now sees that trust is possible, if only the right kind of company were to come along. Nothing makes us happier than to see this kind of feedback, it is why we are in business. We are in business for the long term, to win customers over for life.
When we say we want feedback, we really mean it. Sometimes it is not easy to hear but we make a point to be objective. We live balanced lives with sports, friends and quiet time alone. We have time to reflect and analyze what Decatur House Cleaning mistakes have been made and how they can be fixed. Most importantly, we don't use a band aid to fix them, we use solid foundational fixes for our Decatur House Cleaning operation. We examine the day to day operations and incorporate the long term cultural fix. This is not easy, it takes a combined approach by both managers who run the our Decatur House Cleaning company. Sometimes there is conflict and tension with the staff during training sessions but it must be done. We pay them enough to be able to get away with this. They know that we will always put our Decatur House Cleaning customers rights first because they are the lifeblood or our organization.
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