We bring all the equipment needed to clean your home. Because we allow for customer service to customize their Atlanta Maid Service, we can bring our own cleaning supplies or use the customers. We can even use the customers vacuum but do require a waiver be signed by the client so that we are not liable in case is breaks down after repeated use. We offer green cleaning and HEPA compliant vacuums as well.
Out of over 600 scheduled cleanings visits per month, we may miss one due to an illness or traffic mishap. In order to maintain or very reliable scheduling, we request that any cancellation require 48 hour notice. We do not penalize the customer if they can't meet this but request it as a common courtesy. We do realize that emergencies do happen however. If you need to miss your scheduled appointment, we request that we stop back on the next scheduled visit at the agreed upon rate. I.E. If we clean every two weeks, then monthly visit price is usually $25-35 higher as it takes longer to maintain if the duration is longer. We can fit you in sooner if/when there is an opening. We are the type of Atlanta Maid Service that can guarantee our appointments.
We take cash, check or PayPal. However, pay pal is expensive so we request cash or check be used except in cases of emergency. We are willing to wait for the next visit for payment once we have established a relationship and track record.
We provide ballpark estimates over the phone and then come out and do a final estimate face to face. We perform over 1,000 estimates per year so the final quote only takes 5-10 minutes max. We have a price chart that we follow at the office. A one bedroom, one bathroom apartments starts at 60 every other week. A 2,500 square foot home with no pets would ballpark at $115 every two weeks. Conditions very from home to home as does the scope of work. Generally the ballparks estimates are pretty close. We factor in $5-10 for pets as they create more dust and thus more work for the cleaners. The main thing we focus on is establishing a fantastic relationship and working out a long term agreement that is our Atlanta Maid Service is fair for everyone.
Conditions vary from house to house. We also want to get to know our customers face to face. When we come out for an estimate, we record very specific details so that we can customize our Atlanta Maid Service. We are also strong on preparation practices, so we want to explain the scope of the job and make sure we are on the same page with expectations and what is to completed. Each customer is different and has different requests, we have found the best way to provide excellent service is a face to face meeting so we can make certain we capture the customers vision.
We have an automated system that books all Atlanta Maid Service appointments and available cleaner(s). We never overbook so we can guarantee exceptional quality every visit. We also schedule buffer zones so that assistant managers are available should one of our crews be on vacation or has reported in sick for the day. Through the course of a week, we pride ourselves on having 99.9% appointment success rates with up to 200 house cleanings per week. We spend countless hours preparing our staff in advanced planning. All of our crews are equipped with GPS to further add to scheduling efficiency.
Our managers perform random Quality checks on a daily basis for our crew to ensure consistent excellence. If one of our customers has a concern, we take it upon ourselves to police the home with one of our managers or owners. We will be the ones who notify the Atlanta Maid Service crew of any items they can improve upon. This shields the customer from having to be embarrassed or feel uncomfortable to voice any concerns, as the crew is never notified of a concern voiced by the customer. Instead, it is our manager/owner who discovers areas where improvements can be made. We view all critiques as a natural and healthy part of communication. Lastly, we have very detailed tracking and administrative capabilities so items which are requested will be completed not just for the duration that the crew can remember but for long term ongoing visits.
Simple, we have minimal employee turnover. We pay the highest rates in the Atlanta Maid Service industry for our crews. In return, we are able to recruit the best talent in the city and train them up to our standards. Secondly, we run a competitive ship where incentive rules the day. Our Atlanta Maid Service crews are awarded a new client based on their quality check scores and accountability regarding assignment execution. We also do not require long term contracts from our customers. The combination of these approaches yields a competitive climate for the crew that results in a higher level of maid service. Lastly, we only send the same house cleaning crew for an ongoing customer(with exceptions for vacation/sick time) to your home. Your crew is required to document all items which are required by the client so in the event they leave, we can transfer the knowledge for ongoing success. Our goal is to maintain healthy, long term relationships for our Atlanta Maid Service.
Our number one way is from customer referrals. Once everything falls together, the end result is many satisfied clients who tell their friends. We offer free house cleanings for referring friends/family to our Atlanta Maid Service. If you know of someone who is not fully satisfied with their house cleaning service, tell them about us. After the third scheduled visit, we award the free house cleaning to the referring customer.
We really work hard at this. The owners and management view our job is to serve our staff to help make them as successful as possible. We assign new customers to cleaners who are in close proximity to existing customers(in order to limit drive time and increase moral for the crews). We continually train our teams. We provide detailed information about each customer on an ongoing basis so the crew has every opportunity to get it right each and every time.
Two ways, we have an automated phone call system that notifies the client of their next visit. This reminder goes out for all Monthly and every two week clients the night before. We also send reminder emails to any customer who requests it.
We make a living by being prepared ahead of time. We spent countless hours refining our organization, process and communication. If a mistake is made, please understand that we care very deeply about it. We will do everything in our power to resolve it in a rapid and professional manor. We stand behind our work and realize that good service is really all we have. Please call anything in and we will document and address it immediately.
